Last Updated: April 1, 2025
Introduction
These Terms and Conditions govern your use of services provided by Klovcscd and our affiliated casino hotels. By making a reservation or utilizing our services, you agree to comply with and be bound by these terms.
Please review these Terms and Conditions carefully before completing a reservation at any of our casino and hotel resort destinations. If you do not agree with any part of these terms, please do not use our services.
Reservations and Cancellations
Booking Policies
When making reservations at our casino hotels:
- Valid credit card information is required to secure all reservations
- Guests must be at least 21 years of age to reserve a room
- Rates are quoted per room per night and do not include applicable taxes and fees
- Special requests cannot be guaranteed and may incur additional charges
- A valid government-issued photo ID is required at check-in
Cancellation and Modification
For standard reservations at our casino and hotel resort properties:
- Cancellations made 48 hours or more before scheduled arrival receive a full refund
- Cancellations made less than 48 hours before arrival may be subject to a cancellation fee equal to one night's stay
- No-shows will be charged the full amount of the reservation
- Special event and holiday periods may have different cancellation policies
Check-In and Check-Out
At all of our casino hotels:
- Standard check-in time is 3:00 PM
- Standard check-out time is 11:00 AM
- Early check-in and late check-out may be available for an additional fee, subject to availability
- A security deposit is required at check-in for incidentals, refundable upon departure pending room inspection
Casino Gaming Policies
When utilizing the gaming facilities at our casino and hotel resort locations:
- All guests must be at least 21 years of age to enter gaming areas
- Valid government-issued photo identification is required
- Management reserves the right to refuse service to anyone
- Responsible gaming is encouraged; assistance is available for those who may have gambling concerns
- Each of our casino hotels adheres to all applicable gaming regulations and laws
Property Rules and Regulations
While staying at our casino hotels:
- Smoking is permitted only in designated areas
- Parties and excessive noise are not permitted in guest rooms
- Pets are not allowed except for service animals (certain properties may have pet-friendly policies)
- Damage to property will result in additional charges
- Failure to comply with property rules may result in removal without refund
Limitation of Liability
Klovcscd and our casino and hotel resort properties are not liable for:
- Loss, theft, or damage to personal belongings on property
- Injuries or accidents that occur on the premises, except in cases of gross negligence
- Service interruptions or failures outside our reasonable control
- Errors in published information about our facilities or services
Guests are advised to secure personal items in room safes where available and to maintain appropriate insurance coverage for their possessions.
Rewards Program
Participation in our casino hotels rewards program is subject to:
- Membership terms and conditions provided at enrollment
- Point accumulation based on qualified spending
- Redemption restrictions and blackout dates for certain rewards
- Management's right to modify or terminate the program with notice
Changes to Terms
Klovcscd reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website, and your continued use of our services constitutes acceptance of any changes.
Contact Information
For questions regarding these Terms and Conditions at our casino hotels, please contact us at:
Customer Service
Klovcscd Casino and Hotel Properties
Casino Boulevard
Las Vegas, NV 89109
[email protected]